Many Bank of America customers were unable to access their accounts online Friday when the bank suffered a major Internet outage. The main web site of the country's largest bank was only available to about 20 percent of customers in cities across the country as of 5 pm., according to a prominent Internet monitoring firm.
Bank of America spokesman TJ Crawford said the company had ruled out a cyber attack, but was still trying to identify the cause. "Some customers are having intermittent issues accessing the site," Crawford said.
Bank of America has nearly 30 million customers online, including many in New England, and has one of the most widely used financial web sites. Scores of customers complained about problems accessing the site on Twitter and via e-mail. Crawford said the firm started hearing from customers around noon. The bank is also the largest in Massachusetts both in deposits and branches.
No comments:
Post a Comment