State Department officials spent $630,000 to get more Facebook
"likes," prompting employees to complain to a government
watchdog that the bureau was "buying fans" in social media,
the agency's inspector general says.
The department's Bureau of International Information Programs
spent the money to increase its "likes" count between 2011
and March 2013.
"Many in the bureau criticize the advertising campaigns as
'buying fans' who may have once clicked on an ad or 'liked' a photo
but have no real interest in the topic and have never engaged
further," the inspector general reported.
The spending increased the bureau's English-language Facebook page
likes from 100,000 to more than 2 million and to 450,000 on
Facebook's foreign-language pages.
Despite the surge in likes, the IG said the effort failed to reach
the bureau's target audience, which is largely older and more
influential than the people liking its pages. Only about 2 percent of
fans actually engage with the pages by liking, sharing or commenting.
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