- Executive Summary
- News Release
- Dedication, Preface, and Table of Contents
- IRS Information Release (IR-2011-02)
The Most Serious Problems Encountered by Taxpayers: Top 5 Issues
- The Time for Tax Reform is Now
- The IRS Mission Statement Does Not Reflect the Agency's Increasing Responsibilities for Administering Social Benefits Programs
- IRS Performance Measures Provide Incentives that May Undermine the IRS Mission
- The Wage & Investment Division is Tasked with Supporting Multiple Agency-Wide Operations, Impeding its Ability to Serve its Core Base of Individual Taxpayers Effectively
- IRS Policy Implementation Though Systems Programming Lacks Transparency and Precludes Adequate Review
The Most Serious Problems Encountered by Taxpayers: Issues 6-21
Additional Material:
- Status Updates on Previously Identified Problems
- Legislative Recommendations
- The Most Litigated Issues
- TAS Case Advocacy
- Appendices
- Volume 2: TAS Research and Related Studies
Press and blogosphere coverage:
- Bloomberg, Tax Code Dotted With Subsidies, Advocate Report Says
- CNN, Americans Spend 6.1 Billion Hours on Their Taxes
- Forbes, Tax Waste: 6.1 Billion Hours Spent Complying With Federal Tax Code
- Going Concern, Taxpayer Advocate Would Like the IRS to Quit Slapping Liens on People
- The Hill, Taxpayer Advocate: Time for Tax Reform
- Politico, IRS Tormenting Struggling Taxpayers
- USA Today, IRS Tax Liens Jump 60%, but How Effective Are They?
- Washington Post, Ombudsman's Report Says IRS Should Recast Itself
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